Refund policy

Refund Policy

1. Overview

  • This policy covers when refunds and exchanges are available for products purchased from Comiska's Custom.

2. Eligibility

  • Standard products: returnable within 30 days of delivery in their original, unused condition.
  • Custom and personalised products: because they are made for you, they can't be returned unless they arrive damaged or we got your order wrong.
  • Damaged on arrival: message us within 7 days of delivery with a photo and we'll send a free replacement (see our Shipping Policy).

3. Conditions

  • Items must be returned unused and unaltered, with proof of purchase (your order number).

4. How to request a refund

  • Contact us with your order number and the reason for the return. Once approved, we'll send return instructions.

5. Return shipping

  • Return shipping is paid by the buyer unless the return is due to damage or an error on our part.

6. Refund method

  • Refunds go back to the original payment method within 7 to 10 business days of us receiving the return.

7. Exchanges

  • Instead of a refund, you can exchange the item for another product under the same conditions.

8. Contact